Contact Us – Buckmasoac
At Buckmasoac, we’re here to help with every step of your shopping journey—whether you have questions about our high-quality American everyday essentials (curated from Buck Mason’s modern classics), need support with an order, or want to share feedback. Below are all the ways to get in touch with our team, along with details to help you connect quickly and effectively.
1. Email Support (Primary Channel)
For most inquiries—including pre-purchase questions (e.g., Buck Mason product sizing, fabric details), order tracking, returns, refunds, and account support—email is our most efficient way to assist you. Our team reviews messages daily and provides detailed, personalized responses aligned with our California-rooted service standards.
Contact Email
What to Include
To speed up your request, please add:
- Your full name (matching your order or Buckmasoac account).
- Order number (if applicable—found in your order confirmation email).
- Clear description of your question/issue (e.g., “Sizing question for Buck Mason’s Cotton Crewneck Sweater” or “Need help with refund for Buckmasoac Order #78901”).
- Attachments (if needed): Photos of damaged Buck Mason items, screenshots of site errors, or shipping label copies.
Response Time
- Standard inquiries: 1–2 business days (Monday–Friday, 9 AM–5 PM PT—Pacific Time, consistent with our California base).
- Urgent issues (e.g., damaged products, lost shipments): Mark the email subject with “URGENT” for priority handling (24–48 business hours response).
Note: Check your spam/junk folder if you don’t hear back within 3 business days—our emails may be filtered accidentally.
2. Mailing Address (For Returns & Correspondence)
If you need to send a return (after receiving a Return Authorization, per our Refund Policy) or physical correspondence, use our U.S.-based address. This serves as our returns processing center and administrative headquarters for offline inquiries.
Buckmasoac Returns & Office
11 Commerce Way, Austin, TX 78606, United States
Important: All returns must include a valid Return Authorization (RA) number (issued via [email protected]—see our Refund Policy for details). Unlabeled or unauthorized returns may be delayed or rejected.
3. Business Inquiries
For wholesale partnerships, brand collaborations, or media/press requests (e.g., features, product reviews) related to Buckmasoac’s curated Buck Mason collection, contact our business team directly:
Contact Email
Response Time
2–3 business days (we’ll share next steps for wholesale applications, collaboration proposals, or press materials tailored to your inquiry).
We’re committed to making your experience with Buckmasoac seamless—whether you’re exploring Buck Mason’s timeless American classics or need post-purchase support. Our team is ready to assist, and we thank you for choosing our brand!