Terms of Purchase for Buckmasoac

These Terms of Purchase (“Terms”) govern all orders placed by users (“you”, “your”) for products (“Products”) sold through the Buckmasoac website (“Site”), operated by Buckmasoac (“we”, “us”, “our”). By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable site policies.

1. Eligibility to Purchase

To place an order on the Site, you must:

  • Be at least 18 years of age (or have the consent of a parent/guardian if you are a minor);
  • Provide accurate, complete, and current information for your account, shipping, and payment details;
  • Have the legal capacity to enter into a binding contract (e.g., not under guardianship or legal incapacity).

2. Order Placement & Confirmation

2.1 Order Submission

When you select Products, add them to your cart, and complete the checkout process, you submit a binding offer to purchase the selected Products at the listed price (plus applicable taxes, shipping fees, and other charges).

2.2 Order Confirmation

We reserve the right to accept or reject your order in whole or in part. An order is only considered confirmed once:

  • We send a written confirmation email to your provided email address (including order number, Product details, and total amount due);
  • We verify the availability of the Products (e.g., no stock shortages) and the validity of your payment method.

If we cannot fulfill your order (e.g., out-of-stock, pricing error, payment failure), we will notify you via email within 2 business days and refund any payments already processed (see Section 4 for refund details).

2.3 Pricing & Availability

  • All Product prices are listed in U.S. Dollars (USD) and include applicable state/local taxes (based on your shipping address) unless stated otherwise.
  • We strive to maintain accurate pricing and stock information, but errors may occur (e.g., typos, system glitches). If a pricing error is identified after your order is placed, we will notify you and offer the option to cancel the order or proceed at the correct price.
  • Product availability is subject to change without notice. Backordered Products will be shipped once restocked, with a separate shipping confirmation email sent at that time.

3. Payment Terms

3.1 Accepted Payment Methods

We accept the following payment methods for orders:

  • Credit/debit cards (Visa, Mastercard, American Express, Discover);
  • PayPal;
  • Other third-party payment processors as indicated at checkout (subject to their respective terms).

3.2 Payment Processing

  • You authorize us (or our third-party payment processors, as outlined in our Privacy Policy) to charge the total order amount (including taxes, shipping, and fees) to your selected payment method upon order confirmation.
  • We do not store full payment card information—all sensitive payment data is encrypted and processed by PCI DSS-compliant payment providers to ensure security.
  • If your payment is declined (e.g., insufficient funds, expired card), we will notify you to update your payment details. Failure to provide valid payment within 5 business days may result in order cancellation.

4. Shipping & Delivery

4.1 Shipping Locations

Currently, we offer shipping to addresses within the United States (consistent with our California roots). International shipping may be available upon request—contact us at [email protected] for details on rates and delivery times.

4.2 Shipping Fees & Times

  • Shipping fees are calculated based on your shipping address, order weight, and selected shipping method (e.g., standard, expedited). Fees will be displayed at checkout before you confirm your order.
  • Standard shipping typically takes 3–7 business days from order confirmation. Expedited shipping options (2–3 business days) are available for an additional fee.
  • Delivery times are estimates only and may be delayed due to factors beyond our control (e.g., weather, carrier delays, customs hold for international orders).

4.3 Risk of Loss

The risk of damage to, or loss of, Products transfers to you upon delivery (i.e., when the carrier confirms delivery to your shipping address). We are not responsible for Products lost, stolen, or damaged after delivery.

5. Returns & Exchanges

5.1 Eligibility

You may request a return or exchange for Products within 30 days of delivery if:

  • The Product is unused, unwashed, and in its original condition (with all tags, packaging, and accessories intact);
  • The Product is not a final sale item (final sale items are clearly marked on the Product page and are non-returnable/non-exchangeable).

5.2 Return/Exchange Process

  1. Contact our customer service team at [email protected] with your order number and reason for return/exchange.
  2. We will provide a pre-paid return shipping label (for U.S. orders) or instructions for returning the Product.
  3. Ship the Product back to us within 7 days of receiving the return label/instructions.
  4. Once we receive and inspect the Product (typically 2–3 business days), we will:
  • Process a refund to your original payment method (refunds take 5–7 business days to appear in your account); or
  • Ship the requested exchange Product (if in stock) at no additional cost.

5.3 Exceptions

  • We do not accept returns for personalized or custom Products (unless damaged or defective).
  • We reserve the right to reject returns that do not meet the eligibility criteria (e.g., worn, damaged, missing tags).

6. Order Cancellations

  • You may cancel an order before it is shipped by contacting us at [email protected] with your order number. We will process a full refund within 3–5 business days.
  • Once an order has been shipped, you cannot cancel it—you must follow the return process outlined in Section 5.

7. Product Defects & Warranty

7.1 Defective Products

If you receive a defective Product (e.g., manufacturing error, damaged during shipping), contact us within 7 days of delivery. We will:

  • Send a replacement Product at no cost;
  • Offer a full refund; or
  • Provide a store credit for the full order amount (your choice).

You may be asked to provide photos of the defect to verify the issue.

7.2 Warranty

Buck Mason Products are crafted for quality and durability. We stand behind the craftsmanship of all Products—if a Product develops a defect due to normal wear within 6 months of purchase, contact us for a repair, replacement, or refund (at our discretion).

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, lost profits) arising from your purchase or use of Products;
  • Our total liability for any claim related to your order (e.g., defective Products, order cancellation) is limited to the total amount you paid for the affected Products.

9. Intellectual Property

All content on the Site (e.g., Product images, descriptions, logos) is the intellectual property of Buckmasoac or Buck Mason. You may not reproduce, distribute, or use this content without our prior written consent.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in laws, business practices, or Site functionality. We will notify you of material changes via email or a prominent notice on the Site. Your continued use of the Site after the changes take effect constitutes acceptance of the updated Terms.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of California, United States. Any dispute arising from or related to your purchase will first be resolved through good-faith negotiation with our customer service team. If negotiation fails, the dispute will be submitted to arbitration in Los Angeles, California (pursuant to the rules of the American Arbitration Association) or resolved in the state or federal courts of Los Angeles, California.

12. Contact Us

If you have questions about these Terms, please contact us at:

Email: [email protected]