Shipping Policy for Buckmasoac

At Buckmasoac, we strive to deliver Buck Mason’s timeless, quality American classic apparel to you efficiently and reliably—with processes rooted in the same care and attention to detail as our products. This Shipping Policy outlines our delivery options, fees, timelines, and procedures for orders placed through our website (“Site”), and aligns with our Terms of Purchase and Customer Service Policy. By placing an order, you acknowledge and agree to the terms below.

1. Shipping Coverage

1.1 Domestic Shipping (U.S. Only)

We currently offer standard and expedited shipping to all 50 U.S. states, Washington D.C., and U.S. territories (e.g., Puerto Rico, Guam)—consistent with our California roots and focus on serving the American market.

Remote or rural areas (e.g., Alaska, Hawaii) may require additional delivery time (see Section 3 for details).
P.O. boxes are accepted for standard shipping (via USPS); expedited shipping requires a physical street address.

1.2 International Shipping

International delivery is available by request only (e.g., Canada, Europe, Australia). To inquire about international shipping for your order:

Email our customer service team at serv ice@b uckma soac.com with your full shipping address and the products you wish to purchase.
We will provide a custom shipping quote (including fees and estimated delivery time) within 1–2 business days.

Note: International orders may be subject to import duties, taxes, or customs fees—these are your responsibility and will be collected by the carrier upon delivery (we do not cover these costs).

2. Shipping Methods & Fees

Shipping fees are calculated based on your shipping address, order weight, and selected delivery method, and are displayed in U.S. Dollars (USD) at checkout before you confirm your order. We offer two primary domestic shipping options:

2.1 Standard Shipping

Carriers: USPS Priority Mail, UPS Ground (selected based on your location for fastest delivery).
Fees: Starts at $5.99 (varies by order weight and distance from our California fulfillment center).
Free Standard Shipping: Eligible for orders with a subtotal of $75 or more (after discounts/promotions, excluding taxes and fees)—automatically applied at checkout.

2.2 Expedited Shipping

Carriers: UPS 2nd Day Air, USPS Priority Mail Express.
Fees: Starts at $14.99 (varies by order weight and location).
Availability: Expedited shipping is not available for P.O. boxes or remote rural areas (we will notify you at checkout if this applies to your address).

2.3 Special Notes on Fees

Shipping fees are non-refundable unless:
The order is canceled before shipment (per Section 6 of our Terms of Purchase);
Delivery delays or issues are caused by our fulfillment error (not carrier delays or incorrect addresses—see Section 6 for details).
Backordered items (marked as “out of stock” but available for pre-order) do not incur additional shipping fees when shipped separately (we will ship them at no extra cost once restocked).

3. Order Processing & Delivery Timelines

3.1 Order Processing Time

Before shipping, we process and prepare your order (verify payment, check stock, package items) at our California fulfillment center:

Processing Days: Monday–Friday (9:00 AM–5:00 PM Pacific Time, PT); we do not process orders on weekends or U.S. federal holidays (e.g., Thanksgiving, Christmas).
Processing Duration: 1–2 business days for in-stock items; backordered items may take 5–7 business days to process once restocked (we will email you a restock notification).

3.2 Domestic Delivery Timelines

Delivery time begins after your order is shipped (not when it is placed). Estimated timelines are as follows:

Shipping Method	Estimated Delivery Time (Contiguous U.S.)	Estimated Delivery Time (Remote Areas)
Standard Shipping	3–7 business days	7–10 business days
Expedited Shipping	2–3 business days	Not available

Example: An order placed on Monday (PT) with standard shipping will process by Wednesday and deliver between Friday and the following Wednesday.
Delivery timelines are estimates only—factors like weather, carrier delays, or peak seasons (e.g., Black Friday, holidays) may extend delivery by 1–2 business days.

3.3 International Delivery Timelines

Estimated delivery time for international orders: 7–14 business days (varies by destination and customs processing).
Customs clearance can cause unexpected delays (we are not responsible for customs-related hold times).

4. Shipping Address Changes

To ensure your order reaches you correctly, address changes are subject to the following rules (aligned with Section 4.2 of our Customer Service Policy):

Changes Allowed: You may update your shipping address only if your order has not been shipped (i.e., before you receive a shipping confirmation email).
How to Request: Email [email protected] with your order number and the corrected address within 24 hours of placing your order.
Changes Not Allowed: Once your order is shipped (tracking number issued), we cannot modify the address—you will need to contact the carrier directly (using the tracking link) to request a redirect (carriers may charge a fee for this service).
Incorrect Addresses: If you provide an incorrect or incomplete address (e.g., missing apartment number) and the order is returned to us, you will be responsible for re-shipping fees (we will notify you to confirm before re-sending).

5. Order Tracking

We provide full visibility into your order’s delivery status:

Tracking Notification: Once your order ships, we will send an email to your account email address with:
A unique tracking number;
A link to the carrier’s website (UPS, USPS, or international carrier) to check real-time status.
Tracking Updates: Carrier tracking information may take 24–48 hours to update after shipment (due to carrier processing delays).
Tracking Assistance: If tracking shows no updates for 3+ business days, or if the status is “delivered but not received,” contact our customer service team at [email protected]—we will assist with carrier investigations (per Section 4.1 of our Customer Service Policy).

6. Shipping Exceptions & Resolution

We work to minimize delivery issues, but if problems arise, we resolve them promptly:

6.1 Delayed Deliveries

A delivery is considered “delayed” if it exceeds the estimated timeline by 3+ business days (contiguous U.S.) or 5+ business days (remote areas).
To resolve a delay:

Check the carrier’s tracking page for updates (delays often result from weather or high shipping volume).
If no update is available, email us with your order number and tracking number—we will contact the carrier to investigate and provide a revised delivery estimate.

We do not issue shipping fee refunds for delays caused by carriers (e.g., weather, labor strikes) or incorrect addresses (see Section 4).

6.2 Lost or Missing Packages

If the carrier marks your package as “lost” (after 7+ business days of no delivery), we will:
Offer a full refund (including shipping fees) to your original payment method; or
Reship the order at no additional cost (your choice).
To request assistance for a missing package: Email us within 14 days of the estimated delivery date (we cannot investigate packages reported missing after this window).

6.3 Damaged Packages

If your order arrives damaged (e.g., torn packaging, broken items), contact us within 48 hours of delivery (per Section 7 of our Terms of Purchase):

Email [email protected] with your order number, photos of the damaged packaging and product, and a description of the issue.
We will arrange a replacement shipment (free of charge) or process a full refund (including shipping fees)—no need to return the damaged item in most cases.

7. Risk of Loss

The risk of damage to, or loss of, your order transfers to you upon delivery (i.e., when the carrier confirms delivery to your shipping address). We are not responsible for:

Packages stolen or damaged after delivery;
Packages delivered to incorrect addresses due to information you provided;
Packages held at carrier locations (e.g., UPS Access Point) beyond the carrier’s holding period (typically 5–7 days).

We recommend selecting a secure delivery address and monitoring your tracking updates to avoid these issues.

8. Contact Us for Shipping Support

For questions about this Shipping Policy, order tracking, or delivery issues, contact our customer service team:

Email: [email protected]
Response Time: 24 business hours (weekdays, 9:00 AM–5:00 PM PT) – see Section 3.2 of our Customer Service Policy for details.

9. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier rates, delivery options, or business needs. We will notify you of material changes via:

A prominent notice on our Site’s homepage;
An email to the address associated with your Buckmasoac account (if you have one).

Your continued use of the Site after changes take effect constitutes acceptance of the updated Shipping Policy.