Privacy Policy of Buckmasoac

Buckmasoac (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of users (“you”, “your”) who visit and use our website (the “Site”) and purchase products from us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, as well as your rights regarding your data. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the terms of this Policy.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information automatically generated when you use the Site. The types of information include:

1.1 Personal Information You Provide

Account & Contact Information: When you create an account, subscribe to our newsletter, or contact customer service, we may collect your full name, email address (e.g., [email protected] for communications), phone number, shipping/billing address, and password (stored in encrypted form).
Payment Information: To process orders, we collect payment details such as credit/debit card numbers, bank account information, or payment method identifiers (e.g., PayPal account details). We do not store full payment card information—this is handled by our third-party payment processors (see Section 5).
Order & Purchase Information: Details about your orders, including product selections, order history, shipping preferences, and transaction amounts.
Communication Preferences: Information about your preferences for marketing communications (e.g., whether you opt in to receive promotional emails).

1.2 Automatically Collected Information

Device & Usage Data: When you browse the Site, we collect data such as your IP address, device type (e.g., smartphone, laptop), operating system, browser type, screen resolution, and pages visited. We also track how you interact with the Site (e.g., time spent on pages, click-through rates, search queries) using cookies and similar technologies (see Section 6).
Location Data: With your consent, we may collect approximate location data (e.g., based on your IP address) to optimize shipping options, provide location-specific promotions, or improve Site performance.

2. How We Use Your Information

We use your personal information only for legitimate business purposes, as outlined below:

Process & Fulfill Orders: Verify your identity, process payments, arrange shipping, send order confirmations, and provide post-purchase support (e.g., returns, exchanges).
Improve the Site & Services: Analyze usage data to enhance Site functionality, optimize user experience, and develop new products or features aligned with customer needs.
Personalize Your Experience: Recommend products based on your browsing and purchase history (you can opt out of personalized recommendations via your account settings).
Communicate With You: Send transactional emails (e.g., order updates, shipping notifications), respond to your inquiries via email or phone, and share promotional content (e.g., discounts, new arrivals) if you have opted in to marketing communications.
Ensure Security & Compliance: Detect and prevent fraud, unauthorized access, or other illegal activities; comply with applicable laws, regulations, or legal requests (e.g., tax filings, government subpoenas).

3. Storage & Protection of Your Information

Storage: We store your personal information on secure servers managed by our trusted hosting providers, located in the United States (consistent with our California roots). We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., order records for tax compliance).
Security Measures: We implement industry-standard safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
Encryption of sensitive data (e.g., passwords, payment details) using SSL/TLS technology.
Restricted access to personal information (only authorized employees with a legitimate business need can access it).
Regular security audits and updates to our systems and policies.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices.

4. Your Rights Regarding Your Information

You have the following rights regarding your personal information, subject to applicable laws:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate or incomplete information (you can edit most details via your account settings, or contact us for assistance).
Deletion: Request the deletion of your personal information, except when we are required to retain it for legal, tax, or security purposes.
Opt-Out: Unsubscribe from marketing communications by clicking the “Unsubscribe” link in promotional emails, or by contacting us at [email protected].
Data Portability: Request a copy of your information in a structured, machine-readable format (e.g., for transferring to another service provider).

To exercise these rights, please contact us using the details in Section 9. We will respond to your request within a reasonable timeframe (typically 30 days) and may ask for verification of your identity to protect your privacy.

5. Disclosure to Third Parties

We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except as described below:

Service Providers: We share information with trusted third parties who perform services on our behalf, including:
Payment processors (e.g., Stripe, PayPal) to handle payment transactions.
Shipping carriers (e.g., UPS, USPS) to deliver orders and provide tracking updates.
Analytics tools (e.g., Google Analytics) to analyze Site usage and improve our services.
Email service providers (e.g., Mailchimp) to send transactional and marketing communications.

These third parties are required to protect your information and use it only as instructed by us.

Legal & Regulatory Requirements: We may disclose your information if required by law (e.g., to comply with a court order, subpoena, or tax regulation) or to protect our rights, property, or the safety of our users or others.
Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction (we will notify you of any such transfer and ensure the new owner complies with this Policy).

6. Cookies & Similar Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, pixels) to enhance your experience on the Site:

Necessary Cookies: These are essential for the Site to function (e.g., remembering your login status, enabling checkout). You cannot disable these cookies without affecting Site functionality.
Analytics Cookies: These track how you use the Site to help us improve performance (e.g., which pages are most visited).
Marketing Cookies: These enable us to show you personalized promotions or ads (you can opt out of these cookies via your browser settings).

You can manage cookie preferences through your browser (e.g., Chrome, Safari) by adjusting settings to block or delete cookies. Note that disabling non-necessary cookies may limit certain Site features (e.g., personalized recommendations).

7. Minors’ Privacy

The Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from minors under 13. If we learn that we have collected information from a minor under 13, we will delete it immediately. Parents or guardians who believe their child has provided information to us may contact us to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make updates, we will revise the “Last Updated” date at the top of this Policy and post the new version on the Site. We encourage you to review this Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

We will respond to your inquiry as promptly as possible and work to resolve any issues to your satisfaction.